Enabling Data and Digital Transformation

Tuesday 27th June, 2023

Flyers at KIA Get Personalized Travel Guide on BLR Pulse App

TO HELP PASSENGERS PLAN TRAVEL ON THE GO Flyers at KIA Get Personalized Travel Guide on BLR Pulse App. Our Bureau Bengaluru: Passengers at Kempegowda International Airport (KIA) in Bangaluru will now be able to track queues, check in, reserve tables at restaurants and much more through a single app. Airport operator Bangalore International Airport (BIAL) on Monday launched BLR Pulse an app to enhance passenger experience in collaboration with GrayMatter Software Services. The objective is to help passengers plan their travel on thegoeven before they reach the airport, said BIAL MD Hari Marar. "We are connecting the physical and digital worlds to create environment that will provide passengers and visitors a unique interactive experience." The omnichannel platform with a chatbot allows passengers to find their way through the airport, locate lost items, and get flight status updates on their phone or email. GrayMatter Software Services CEO Vikas Gupta said there is a growing trend of airport fast becoming digital marketplace. "A digital travel companion showcasing the services available and personalising user experience is beneficial to both the airport and the passengers." The app enables a single payment system for all purchases across the airport using a unified payment gateway. It is available on both Apple and Google playstores.

Tuesday 27th June, 2023

New app for flyers

Bengaluru: Passengers at Kempegowda International Airport (KIA) can now get real-time status of queues and plan their travel accordingly. With BLR Pulse, a new mobile application, flyers can have information at their fingertips.

According to an official statement from Bangalore International Airport Limited (BIAL), the operators of KIA, the new app is available for download on Android and IOS was developed in collaboration with GrayMatter Software Services. This app can help passengers get real-time information on long security queues, wait time at the terminal, apart from essential information on flight arrivals and departures. An interactive chatbot feature in the app enables a self-sufficient mode of finding answers to various questions, which will be further curated over time.

Tuesday 27th June, 2023

BLR Pulse to assist you through KIA

To improve passengers experience as they navigate their way through Kemegowda International Airport (KIA), Bangalore International Airport Limited (BIAL) has launched a new app, christened BLR Pluse.

The personalized digital applications will cater to passengers various needs and will alleviate common pre-travel apprehensions like long security queues and waiting time. It will also help travellers navigate withing terminal buildings and receive real-time information about airport services.

This digital travel buddy for the passengers has been developed in collaboration with GrayMatter Software Services and will help them take control of their journey at departures and arrivals by providing essential information. The application's interactive chatbot feature will enable a self-sufficient mode of finding answers to various questions, which will be further curated over time.

It will also offer real-time updates on various passenger processing touchpoints, including entry gates, check-in counters, and security check areas, while delivering flight status updates directly to passengers mobile or email inboxes. In addition, the 'WayFinder' feature allows passengers to find their way through the airport easily. Passengers can also book a transit hotel for their short-term stay or complete their last-minute flight check-ins.

According to BIAL officials, the idea behind launching the app is to help passengers plan their travel on the go, even before they reach the airport.

"Travelling through the airport will now be more seamless. We value our passengers time and needs, and hence this app comes as a one-tap solution. Through BLR Pulse, we are connecting the physical and digital worlds to create a 'Phygital' environment that will provide passengers and visitors with a unique interactive experience," said Hari Marar, MD & CEO, BIAL.

The app will utilise indoor positioning, passenger flow data, travel document management, IoT, and data insights to integrate systems and services seamlessly. The app is built around a single-cart capability that enables a single payment for all purchases across varied categories, powered by a unified payment gateway. BIAL also plans to introduce several exciting features on the app over the coming days.

Tuesday 27th June, 2023

'Digital travel buddy' at KIA

BENGALURU, DHNS: Bangalore International Airport Limited (BIAL), the operator of Kemegowda International Airport (KIA), announced the launch of BLR Pulse, personalised app for passengers flying through the airport.

A "digital travel buddy" created in collaboration with GrayMatter Software Services, BLR Pulse is designed to alleviate common pre-travel apprehensions like long security queues, and provides real-time information.

'BLR Pulse' to enhance passenger experienec at KIA

Bangalore International Airport Limited (BIAL), the operator of Kemegowda International Airport, on Monday announced the launch of 'BLR Pulse', a personalised app for passengers flying through the airport.

A "digital travel buddy" created in collaboration with GrayMatter Software Services, BLR Pulse is designed to alleviate common pre-travel apprehensions like long security queues and provide real-time information, an official statement said.

The app can be downloaded from Apple or Google Play store.

BLR Pulse offers real-time updates on airport queues at various passenger processing touchpoints, including entry gates, check-in counters, and security check areas, and delivers flight status updates directly to passengers mobile phones or email inboxes. The app enables passengers to reserve tables at restaurants, order food, pick it up at the store or have it delivered to the gate, identify and claim lost items, and review options for ground transportation services and parking.

It comes with an interactive chatbot and a 'WayFinder' feature that allows easier navigation through KIA. Passengers can also book transit hotels for short-term stays or complete last minute check-ins.

Hari Marar, MD and CEO of BIAL, said the app was designed to help passengers plan their travel on the go, even before they reach the airport. "We are connecting the physical and digital worlds to create a 'Phygital' environment that will provide passengers and visitors with a unique interactive experience," he said.

Vikas Gupta, CEO of GrayMatter Software Services, said with airports increasingly becoming digital marketplaces, a digital travel companion that hyper-personalises the user experience would benefit both airports and passengers.

The app use real-time information to provide personalised recommendations to the passenger, BIAL said.

Tuesday 27th June, 2023

App launched

The Hindu Bureau BENGALURU : Bangalore International Airport Ltd. has launched the BLR Pulse app, which will enable passengers flying through Kempegowda International Airport (KIA) to experience the airport in a new way.

BIAL said that in collaboration with GrayMatter Software Services, it has created BLR Pulse.

"it allows passengers to navigate within the terminal buildings and take control of their journey at departures and arrivals by providing essential information about the airport in real-time. The interactive chatbot feature in the app enables a self-sufficient mode of finding answers to various questions," BIAL said.

BLR Pulse offers real-time updates on various passengers processing touchpoints, including entry gates, check-in counters and security check areas, while delivering flight status updates to passengers mobile or email.